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     Terms & Conditions

 

  • To avail of the package discount, you must pay in advance. Packages are valid to use within 6 months from your first treatment and are non-refundable.

  • All gift vouchers expire within 5 years from the date of issue and are non-refundable. They are of no cash-value and cannot be extended.

  • Your voucher code is unique to you, it is your responsibility to not disclose this code to others.

  • All bookings are subject to availability.

  • Prices are subject to change to reflect the cost of living. Current clients that under the GDPR gave permission to receive notifications will be notified 8 weeks prior to the changes via email.

  • Arriving in time for your appointment: Clients must arrive in time for their appointment. Please do not arrive more than 5 minutes early and for your own benefit do not arrive late.

  • Clients who show up late will not be given extra time. Time must be respected for all clients and therapist. If you are late for your appointment and decide to cancel the treatment your fee will be non-refundable. If you arrive late for your appointment the time will be deducted as your therapist needs that time to clear the space and disinfect all surfaces before the next client comes in.
    It is your responsibility to arrive on time for your appointment. **Please arrive 5 minutes before your first appointment to fill in your initial consultation form.

 

CANCELLATION POLICY

  • You may cancel your appointment up to 24 hours before your appointment. If less than 24hours notice is given you will be liable for the full amount of the treatment fee you booked. However, you may reschedule your appointment up to 2 hours before your treatment without incurring any charge. A failure in giving at least 2 hours to reschedule your appointment means that you will be laible for the full amount of your treatment. 

  • ​This cancelation policy has been adapted for the time bein while covid is within our community. This temporary ease in cancellation policy is to facilitate those who may wake up with symptoms the day of their treatment. It will enable them to reschedule their appointment for a later time.

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